---
title: Refunds and Returns Policy
type: page
author: The Diamond Box
published: 2025-07-12
updated: 2025-07-15
url: "https://mitchellsjewellers.co.uk/refund-and-returns-policy"
---

# Refunds and Returns Policy

We want you to be fully satisfied with your purchase. Please read our returns and refund policy carefully before completing your order.


**1. Returns Eligibility**




- Returns are accepted within **14 days** of receipt, provided the item is in its original condition and unworn.

- Items must be returned with all original packaging, certificates, and accessories.

- **Customised, sourced, or special-order items** are non-refundable.



**2. Refunds**




- Refunds will be issued via the original payment method within **7 working days** of receiving the returned item.

- We reserve the right to deduct any loss in value caused by handling the item beyond what is necessary.



**3. Faulty Items**


If your item is faulty or not as described, please contact us within 48 hours of delivery. We will either repair, replace, or refund the item in accordance with your consumer rights.


**4. How to Return**


To start a return, please contact us at enquiries@mitchellsjewellers.com. Do not send any item back without prior contact and authorisation.

---

We want you to be fully satisfied with your purchase. Please read our returns and refund policy carefully before completing your order.
1. Returns Eligibility

Returns are accepted within 14 days of receipt, provided the item is in its original condition and unworn.
Items must be returned with all original packaging, certificates, and accessories.
Customised, sourced, or special-order items are non-refundable.

2. Refunds

Refunds will be issued via the original payment method within 7 working days of receiving the returned item.
We reserve the right to deduct any loss in value caused by handling the item beyond what is necessary.

3. Faulty Items
If your item is faulty or not as described, please contact us within 48 hours of delivery. We will either repair, replace, or refund the item in accordance with your consumer rights.
4. How to Return
To start a return, please contact us at enquiries@mitchellsjewellers.com. Do not send any item back without prior contact and authorisation.

---

## About The Diamond Box

The Diamond Box is North London's distinguished destination for luxury watches and gold jewellery since 1997. Our expert team provides trusted advice on all aspects of luxury timepieces and fine jewellery.

**Contact Us:**
- Address: 114 Ballards Lane, N3 2DN, London
- Phone: 020 8838 3655
- Website: https://thediamondbox.co.uk